Help & FAQ
Can't find the answer? Email support@desicloset.co.uk with your order number if relevant.
Buying
How does Buyer Protection work?
When you pay, your money is held by Desi Closet — not the seller. We only release the funds to the seller once you confirm you've received the item, or 10 days after they mark it shipped (whichever comes first). If something's wrong, tap Report a problem on /orders within those 10 days.
Can I cancel before the item ships?
Yes — open /orders and hit Cancel & refund. Once the seller marks the item as shipped, you'll need to use Report a problem instead.
How do refunds reach me?
Stripe sends the refund back to the same card you paid with. It usually takes 5–10 business days.
Selling
Do I need to set up Stripe before I list?
No. List as soon as you join. We'll prompt you to add your bank details when you make your first sale — funds wait safely for you in the meantime.
How much does Desi Closet take?
A 5% platform fee on each completed sale. Buyers pay no extra fee.
When do I get paid?
About 2 business days after the buyer confirms delivery (or 10 days after you ship with no dispute). Stripe deposits straight to your bank.
Why is my listing "Pending review"?
All new listings get a quick admin check (counterfeit / banned items / clarity). Usually approved within a few hours. You'll be visible on /browse once approved.